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roaming charges

  • June 12, 2025
  • 1 reply
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I was charged 70$ in roaming charges I have not been to the states or anywhere else beside Canada please give me my money back 

    1 reply

    Koodo Community Team

    Hi ​@Luketaylor42069, we’ve checked the charges you mentioned and as they are accidental roaming we have added a credit to your account, you can check it out in your self-serve.

    To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

    For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

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