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Pause my plan

  • April 27, 2026
  • 6 replies
  • 19 views

I‘m in Korea for three months and i would like my phone on hold. I already tried through the self service page but the page is freeze and not proceed. 

6 replies

  • Participating Frequently
  • April 27, 2026

Try clearing our browser’s cache or a new browser or incognito mode to see if that fixes the issue


Koodo Community Team

@Jan33 

Have you managed to complete the change after following the steps provided by Dennis above?


  • Author
  • New Participant
  • April 28, 2026

@Jan33 

Have you managed to complete the change after following the steps provided by Dennis above?

Yes! I alrrady tried on Chrome and also in incognito mode. But showing the same issue. 


Koodo Community Team

@Jan33 

Are you using VPN abroad?


  • Author
  • New Participant
  • April 28, 2026

@Jan33 

Are you using VPN abroad?

No I’m not using any VPN 😭


Koodo Community Team

@Jan33 

We see that you spoke with the Expert messaging team in the meantime and they scheduled a call back for you, please let us know if you require further assistance.