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Roaming Charges

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  • 33 Topics
  • 40 Replies
32 Topics
C
crazymaritimerNew Participant
asked in Roaming Charges
Adjustment

Please remove the roaming charge on my May bill as I never entered the States, I was on Vancouver Island.  When I received the notification on my phone, I turned it on Airplane mode right away.  Thank you.  Valerie

21
Koodo Community Team
D
DflaroNew Participant
posted in Roaming Charges
Roaming charges

Roaming charges again x 2 in April and no one went in the USA at all. Please remove this tine ASAP

11
Koodo Community Team
A
AhigNew Participant
asked in Roaming Charges
romaing charges when i didnt leave canada

I was charged for roaming on April 19 even though I did not leave the country. I live in a border town and as soon as I saw the message turned my phone on airplane mode. I would like the charge removed from my account please. 

61
Koodo Community Team
X
XmuahNew Participant
posted in Roaming Charges
accidental roaming charges.

Accidental roaming charges. I live in a border city. No one has left the country. Please remove the charges. 

21
Koodo Community Team
U
Unhappy customerNew Participant
posted in Roaming Charges
Charged for Roaming within Canada

I was in BC and I got a notification that I was roaming. I turned my service to airplane but still got charged $14 for roaming when I didn’t leave Canada. Please remove these charges from your error and confirm. 

81
Koodo Community Team
M
mainhannahNew Participant
asked in Roaming Charges
roaming charges in error

I was near the border but did not cross into the US. Please remove these charges from my bill. Also, please whoever is in charge of Koodo you need to know this is the stupidest customer service system I have ever seen. I just want to call and talk to someone. Please let me just talk to a nice person. 

81
Koodo Community Team
S
sb5of8New Participant
asked in Roaming Charges
Accidental roaming charges (again!)

I have once again been billed $14 for roaming, but have never left the country. The charge apparently occurred on Apr 20. Can you reverse the charge please?  I have reviewed all my settings and have not had any other issues since then, and I’m only going to be here another 5 days or so, so hopefully this is the last time. Thanks!  

71
Koodo Community Team

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