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Roaming Charges

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  • 32 Topics
  • 40 Replies
31 Topics
M
MaceyCNew Participant
asked in Roaming Charges
roaming charge error

I posted a question last week about an incorrect easy roam fee charged to my account. I got a response saying that the fee will be removed, however I still see the $14 showing up on my current bill. I am set up with autodeposit. 

112
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A
alancottNew Participant
asked in Roaming Charges
Reverse Roaming Charge

I am being instructed to post here in order to have my roaming charge reversed. I was in Port Colborne, Ontario on July 21 and 22, 2025. I never left Canada or entered the United States. I am being charged $14 for roaming that I need to have reversed.

61
Koodo Community Team
M
MikeHNew Participant
asked in Roaming Charges
Roaming charge to be reversed

There is a roaming charge on my latest bill and I have never left the country.  Could this please be reversed.  Thank you.

41
Koodo Community Team
O
Olya_1004New Participant
asked in Roaming Charges
Incorrect amount of minutes charged

I just got notified for my previous bill period that I have to pay almost double my monthly bill (now $99) which makes no sense. I checked my bill and saw i was charged for 185 minutes of roaming? The breakdown clearly shows 3 calls made and the calls were 2,4 and 7 minutes only. I am confused as to why 13 minutes turned to 185 and couldn't find the exact charge amount in the faq. I made the call to make arrangements for a gift for my friends birthday in another country so I definitely feel like adding 185 minutes is incorrect as I obviously didn't speak to the flower shop that long. Please help me get this amount rectified.  Thank you 

103
Koodo Community Team
B
Bmac11New Participant
asked in Roaming Charges
roaming charge error

I received roaming charges in error when I didn’t not leave the country. I need this charge reversed.

61
Koodo Community Team
M
MeaghanNew Participant
posted in Roaming Charges
Roaming charges

I have accidentally roaming charges on my bill. I know to turn off the automatic carrier on my cell. Please remove the charges 

133
Koodo Community Team

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