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A
Abusby21New Participant
asked in Roaming Charges
Charged Roaming

Was charged roaming charges while in Niagara Falls, Canada on Nov. 1st. Can this be reversed?  

71
Flo Koodo
4 days ago
M
MarkAliciaNew Participant
asked in Manage your Koodo perks
Accidental Seasonal Hold

A few days ago I accidentally switched one of my numbers to Seasonal Hold.  Within 3 minutes, I switched it back to a normal plan.  Now I really do need Seasonal Hold for more than 4 months, but the account won’t let me do it because I accidentally “used up my allowance” of Seasonal Hold last week and it won’t renew until next April!  Please switch my number over to Seasonal Hold now!!

51
Flo Koodo
4 days ago
K
KLRNew Participant
asked in Roaming Charges
Roaming Charge

I didn’t leave Canada on October 10th. Please credit the $14 roaming charge. Thank you! 

51
Flo Koodo
4 days ago
M
MichWalNew Participant
asked in Roaming Charges
Incorrect Roaming Charges

I got charged $14 on October 8 for roaming charges when I got back into Calgary from Quebec.  I didn’t leave the country. 

141
Flo Koodo
4 days ago
J
JoanneKNew Participant
asked in Roaming Charges
Incorrect Roaming Charge

Hi, I have been charged for Easy Roam yesterday (Nov 9, 2024) when I haven’t left Canada and I had "data roaming" turned off on my phone, and Koodo was selected as the manual network. I don't know how this roaming charge could have occurred. Please remove the charge and confirm when it has been removed. Thank you

181
Flo Koodo
4 days ago
S
ShfiehsvsNew Participant
asked in Roaming Charges
incorrect roaming charges

Charged $28 for easy roam and $4 for international call minutes on November bill. This is incorrect: never left country. Please reverse charges. 

61
Flo Koodo
4 days ago
A
AMarzanNew Participant
asked in Roaming Charges
Incorrect Roaming Charges

Received Roaming charges from Oct and now Nov, have turned off the Roaming and have been back home since Sep 2024. Requesting for this to be removed from the latest bill for Nov

101
Flo Koodo
4 days ago
R
RayhusonNew Participant
posted in Roaming Charges
accidental roaming

I have been charged for Easy Roam when I haven’t left Canada. Please remove the charge. Thank you 

61
Flo Koodo
4 days ago
S
shivamNew Participant
asked in Roaming Charges
Incorrect Roaming Charge

I want the Easy Roam Charge to be taken off from my latest monthly bill (Oct) as I never left the country.

161
Flo Koodo
5 days ago
L
LmariageNew Participant
asked in Roaming Charges
Roamimg

I was charged 9.99 roaming charges while in Canada, please reverse. Thank you.

31
Flo Koodo
5 days ago
S
SlamNew Participant
posted in Roaming Charges
Roaming charges

I was charged roaming charges of $14 while in Canada. Please reverse charges 

41
Flo Koodo
5 days ago
D
DyangNew Participant
asked in Roaming Charges
I was charged with roaming while in Canada

Hello,I was charged with roaming but didn’t leave Canada. Please refund.

211
Flo Koodo
5 days ago
J
JoZ41New Participant
asked in Roaming Charges
easy roam charge

I have been charged two months in a row $6 easy roam US charge and haven’t even left the country. Charges made to my September and October billing. I’m very annoyed with it and would like this to be rectified. I do have roaming off so not sure why it keeps happening? Refund please

71
Flo Koodo
5 days ago
R
rpurychNew Participant
asked in Roaming Charges
Incorrect roaming charge

There is a roaming charge on my most recent bill, but I didn’t leave Canada. The location is just close to the border.

61
Flo Koodo
5 days ago
J
JP99New Participant
posted in Manage your Koodo perks
cannot add perk

Trying to add free SMS and mms to my account but keep getting error

81
Flo Koodo
5 days ago
G
Gkoh2678New Participant
asked in Manage your Koodo perks
free perk issue

I’m trying to change my perk to premium voice mail. I’ve been trying since a month ago on self serve but no success. Please help. Thank you 

61
Flo Koodo
5 days ago
B
BLBNew Participant
asked in Roaming Charges
Incorrect roaming charge

Hi there I  live on the border - I changed my plan to include US to avoid roaming charges . It looks like that has been corrected . There is one roaming charge for 14$ on my bill dated August 28 that needs to be reversed - I suspect this was charged during the transition between the plans thank you 

61
Flo Koodo
5 days ago
T
TroyerNew Participant
asked in Roaming Charges
#ROAM

Charged for 2 days of data roaming while I was visiting a border city in Canada Oct 26th and Oct 27th.  please remove charges 

91
Georgia Koodo
6 days ago
A
AnnekeNew Participant
asked in Manage your Koodo perks
new costumer

Can’t add free perk 

174
A
6 days ago
H
HeymanNew Participant
posted in Roaming Charges
roaming charges

I got charged for roaming in September but didn't leave Canada 

61
Georgia Koodo
6 days ago
T
TinagNew Participant
asked in Roaming Charges
roaming charges

I live in a border city and spend lots of time on the water as we have a boat. Please reverse roaming charges. This has happened alot this summer. I hope they fix it for next summer

61
Georgia Koodo
6 days ago
J
jkugNew Participant
asked in Manage your Koodo perks
Can't change Free Perk

Trying to change it to Premium Voice mail, but the self-serve won’t let me. Any help would me much appreciated.

244
J
6 days ago
R
RussNew Participant
asked in Roaming Charges
Roaming charges

Recently I have been getting roaming charges. Last bill (05 Oct 2024) I noticed I was charged $10.00 for roaming, the bill I received today I was charged $13.20 for roaming. I have not left Canada. I live on the Shore of Lake Erie. I have never had an issue with roaming until this year. I would appreciate these charges be removed and credited.

61
Georgia Koodo
6 days ago
J
JustynaZNew Participant
asked in Roaming Charges
charged roaming while in canada

please reverse charges. 

61
Georgia Koodo
6 days ago
M
Mike BNew Participant
asked in Roaming Charges
Roaming Charge

I see roaming charge on my July bill. i haven't left Canada in 2024. Can you remove it.  Thanks

61
Georgia Koodo
6 days ago

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