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Roaming

The place to post all your roaming inquiries

167 Topics
W
WarrenBNew Participant
posted in Roaming Charges
roaming charges

I was charged for  roaming but never went outside of Canada.  I was fishing off the coast of Prince Rupert, BC always within Canadian waters. how can I get this charge reversed?

31
Koodo Community Team
M
MadisynHietaNew Participant
posted in Roaming Charges
Incorrect Roaming Charges

Hi - I was incorrectly charged roaming for 5 days to the USA while I was in Port Renfrew, BC Canada. Can you please reverse these charges? 

71
Koodo Community Team
S
SLENew Participant
asked in Roaming Charges
Incorrect Roaming Charge

I was charged for making a few calls when near Lake Erie in Niagara. Could you please review and remove? Thank you.

31
Koodo Community Team
A
AR0002New Participant
asked in Roaming Charges
Incorrect Roaming Charge

I was charged for Roaming when by lake erie in Ontario. Can you please review the charges?

151
Koodo Community Team
M
MperryNew Participant
asked in Roaming Charges
incorrect charge

While in Niagara Falls my son was issued an incorrect roaming charge.  Please reverse it and credit our account.

71
Koodo Community Team
R
RichNew Participant
asked in Roaming Charges
roaming

Hi I have been charged for easyroam, but I never left Canada. Please remove and refund charge. Thank you

31
Koodo Community Team
S
SpencerFunkNew Participant
asked in Roaming Charges
incorrect roaming charge

I used easy roam while travelling to Cancun and made sure not to use my plan until August 3rd shortly after midnight, but in my usage it shows that I used it at 11:30 pm, so I suspect something went wrong with the local time on my phone or that easy roam does not actually follow local time. I was charged for an extra day of roaming because of this.

51
Koodo Community Team
S
Shan120102New Participant
asked in Roaming Charges
incorrect roaming charge

I was charged incorrectly for roaming when I did not leave the country. Can this please be removed from my bill.  thank you. 

171
Koodo Community Team
K
Ka1tl1nNew Participant
posted in Roaming Charges
Easy Roam Charges - Did not Travel

I was charged for easy roam but did not travel out of the country. 

101
Koodo Community Team
L
Lovedeep14New Participant
posted in Roaming Charges
Easy Roam Charges

I am not using my sim out of country. Please remove easy roam charges from my recent bill.

143
Koodo Community Team
J
JacquieNew Participant
posted in Roaming Charges
Incorrect roaming charge

I was charged for roaming and didn’t leave the country. Please remove the charge from my upcoming bill.

71
Koodo Community Team
T
tweeres04New Participant
asked in Roaming Charges
Easy Roam charge but didn't travel

Hello, I didn’t travel but got an easy roam charge. Please remove it

92
T
K
Kk325New Participant
posted in Roaming Charges
Incorrectly charged roaming x4

Hello, I was charged for roaming 4 times (4 x $14) but I did not leave Canada. Could you please reverse the charges? Thank you very much.

143
Koodo Community Team
M
Melissa CookNew Participant
posted in Roaming Charges
Roaming Charges

I was charged for roaming while i was in Toronto, Canada.

31
Koodo Community Team
S
StormNew Participant
asked in Roaming Charges
remove roaming charge

Please remove the roaming charge off my bill. I haven’t left the country. I have been waiting for my call back call, it’s been an hour. I had spoke to two reps earlier this week and yet the roaming charge still went on my bill. 

61
Koodo Community Team
D
DnekejdnNew Participant
asked in Roaming Charges
remove roaming charge

Remove my roaming charge on my bill, never left Canada. also suggestion, this is a poor user experience for a misscharge on my bill 

91
Koodo Community Team
G
georgejohn72New Participant
asked in Roaming Charges
Roaming

I was never out of Country, please remove roaming charges of $14 from the last bill

41
Koodo Community Team

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