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Roaming

The place to post all your roaming inquiries

168 Topics
B
BlaceNew Participant
asked in Roaming Charges
Roaming Charges

My roaming was turned off and I did not leave the country. Hoping to have this charge reversed from my July bill. Thank you

51
Koodo Community Team
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Linda RadunerNew Participant
asked in Roaming Charges
Inaccurate roaming charge

I was charged for roaming on July 11 and 12th, however I was on Vancouver Island at the time and did not leave Canada. Please remove these charges from my bill. 

81
Koodo Community Team
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PrasamshaNew Participant
asked in Roaming Charges
Was charged easy-roam- did not travel

Hello, I have not traveled anywhere outside of ON, Canada in the past 3 months. However I was charged easy roam $14 and it is showing there was a call made from Pittsburgh, PA. i need the roaming charges removed please. 

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Koodo Community Team
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Frustrated by extra chargesNew Participant
posted in Roaming Charges
so many fees… incorrectly charging roaming

I live in Vancouver Island, near the ocean,, and I’m tired of being charged roaming fees. I have not left the country since February 2025, and yet—my last three bills include roaming fees.My life is too busy right now, such that I have automatic payments set-up, to avoid any late fees anywhere. Yet—I am only now going back through my bills and I’m horrified!My monthly invoice should be $66.08 but—May $86.27, June $79.52, July $126.56, August $95.20I have NOT left the country…. I walk my dogs near the ocean and my phone must connect to Port Angeles or something…I see that I can manually change this—but, PLEASE reverse these charges.  I’ve been with Koodo since 2011, and in the past year, I’ve been charged with SO many extras… it’s awful. I went into a store, the store where I bought my phone and switched my plan. They said that no one can help me. So, I’m here, posting on a board and hoping to get money reimbursed.Please reimburse all roaming charges. I have not left the country. This h

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Koodo Community Team
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Jpeaslee21New Participant
posted in Roaming Charges
wrongful roaming charges

I was charged roaming while not leaving the country on July 14(I was in blue point, Ontario which is on the water and possibly picked up a Michigan tower). I would like these charges removed from my bill please. 

81
Koodo Community Team
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Roaming_ChargedNew Participant
asked in Roaming Charges
Charged $14 for USA roaming in Ontario

I was in Long point provincial park.  Got dinged with a $14 roaming charge.   I spend a lot of time on the border of the USA.  The constant roaming notifications is super annoying. The resetting of charges is even more so.

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Koodo Community Team
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KLRNew Participant
asked in Roaming Charges
Reverse Roaming Charges

Hello, Please remove the roaming charges from my bill on Friday June 27, and July 20. I live close to the US border. Thanks

31
Koodo Community Team
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BALLANTANew Participant
asked in Roaming Charges
accidental roaming charge

I was charged for roaming but never left canada… was only close to a border. 

51
Koodo Community Team
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KyleVNew Participant
posted in Roaming Charges
received US roaming charges accidentally

Hi, I received $14 easy roaming daily charge for connecting to the US. However, I’m not in the US. I’m staying in Crystal Beach near the border. My roaming has been turned off the entire time. How can I prevent this from happening as I’m staying here for another 5 days?  I’d also like this charge to be reversed.   Thanks. please respond to *********** or my email. 

81
Koodo Community Team
B
BradMcNew Participant
asked in Roaming Charges
Dispute Roaming Charge

I was having dinner at a restaurant on the Lake Erie (Hoovers) and I was charged $14.00 roaming even though I was still in Canada and never left the country.  Please remove this charge.Thank you

71
Koodo Community Team
F
FatcatNew Participant
asked in Roaming Charges
charged a roaming fee in Canada

I was charged a roaming fee but I didn’t enter the United States.  I was around Lake Erie but I was on the Canada side. Can I please have my $14 back. 

111
Koodo Community Team
T
taranmarchNew Participant
asked in Roaming Charges
Reverse roaming charge

I notified you that I had been charged for roaming. Apparently you replied 23 days ago but when I try to read the notification it says I am denied access and should contact my Administrator. I am the Administrator. This is my personal computer. So what is your answer, because I do not see a credit on my bill.

41
Koodo Community Team
D
DoraNew Participant
posted in Roaming Charges
roaming

I have rooming charges on my bill and I never left the country

31
Koodo Community Team
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Ryan LocheadNew Participant
posted in Roaming Charges
roaming Charges

I was in sault Ste. Marie Canada and was charged for Roaming fees. 

61
Koodo Community Team
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ShoreyNew Participant
asked in Roaming Charges
Incorrect Roaming Charge

Hello! I was charged $14.00 for one day of roaming while I was still in Canada. I believe this occurred while I was travelling to Brockville, Ontario, from Toronto on Via Rail. I would like the charge removed, please.

61
Koodo Community Team
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ss1234New Participant
asked in Roaming Charges
Incorrect roaming charge

I never left Canada, I was close to Lake Ontario on the Canadian side and received a Roaming Charge of $14  for use in the USA.

203
Koodo Community Team
S
SandinoNew Participant
asked in Roaming Charges
roamin

My wife and I were charged an incorrect roaming charge. I never left Canada this last month.

73
Koodo Community Team
T
TCDiamondNew Participant
posted in Roaming Charges
roaming charges

I have roaming charges of $30.40 on my bill but I’ve not left the country and it was from a local number. I also have roaming disabled on my phone. Please help

71
Koodo Community Team
T
TrinacatNew Participant
posted in Roaming Charges
incorrect roaming

Please reverse roaming incorrectly charged. I never left Canada but was charged roaming

41
Koodo Community Team
P
Please help meNew Participant
asked in Roaming Charges
refund me in my bill

I did not leave Canada and still got a roaming charge please help me 

41
Koodo Community Team
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SarahHiggsNew Participant
asked in Roaming Charges
Incorrect Roaming Charges

Hi there, I can see that I have three pending roaming charges on my usage bill. However, I never left Canada. Can you please help me remove them?Thank you so much!

71
Koodo Community Team
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risingcalmNew Participant
asked in Roaming Charges
Incorrect Roaming charges

Hi there, I keep connecting to US roaming networks and am finding roaming charges on my bill even though I haven’t left Canada at all. Please help

81
Koodo Community Team
O
OzsakaNew Participant
posted in Roaming Charges
incorrect roaming charges

I was charged 28$ in roaming while still in Canada. I was at Jordon River Vancouver island British Columbia. Remove from my account asap.

71
Koodo Community Team
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KarenRohdeNew Participant
posted in Roaming Charges
roaming charges

I was flying from Vancouver to Winnipeg on August 9, on Canadian side and received a Roaming Charge of $14  for use and would like this charge removed

41
Koodo Community Team
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Mm127New Participant
posted in Roaming Charges
Roaming Charges

I was charged a roaming fee on July 19 however I never left Canada. I was out on Lake Huron, never crossed a boarder or used my phone at that time. 

61
Koodo Community Team

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