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Roaming

The place to post all your roaming inquiries

27 Topics
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CkreamerNew Participant
asked in Roaming Charges
Frustrated Canadian User

I have had accidental roaming charges into the US for the past few months! I live close to the border and have not travelled outside of Canada since last summer. How do I stop this from happening? Can these charges be reversed?  

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Koodo Community Team
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Jordan CharlesNew Participant
asked in Roaming Charges
Multiple Incorrect Roaming Charges

Today May 18th 2025, received a roaming notification on my phone while taking the ferry from Vancouver to Salt Spring Island.14$ roaming charged incurred Mon Mar 24 while taking the Ferry from Vancouver to Victoria. Never left the country.On March 7th 16$ roaming fee was incurred though no attempt was made to use our phone or data once we arrive outside of the country before we could change the settings to no-roaming

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Koodo Community Team
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HerbNew Participant
asked in Roaming Charges
Incorrect Roaming Charges

I was charged for roaming on March 22nd when I never left the country. Could this please be removed from my account. Thank you.

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Koodo Community Team
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maryw1195New Participant
asked in Roaming Charges
Incorrect Data Roaming Charges

Hello,I was charged for roaming in the USA on April 28th and 29th, although I did not leave Canada. I was visiting Shirley, BC, on Vancouver Island which is near the US border. Could you please correct/reverse these charges from my account?Thank you for your understanding.Mary

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Koodo Community Team
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CLEComNew Participant
asked in Roaming Charges
Roaming charges

Hello I was charged 4 easy roam because I was in Belgium but my phone number was desactivated at that time to avoid this issue. I do not understand why it happened and I can not find trace of any call received on my phone at the dates stated on my bill.

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Koodo Community Team
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k8lyn.jacksonNew Participant
asked in Roaming Charges
US-Canada border false roaming charges

I am constantly getting notifications about roaming even though the toggle is OFF on my phone settings! I was charged for roaming on my April statement. I literally had to remove easyroam from my account which is annoying because I DO need roaming when I'm actually in the United States!!!  Credit me please. And call me. 

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Koodo Community Team
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marlo123New Participant
asked in Roaming Charges
I was charged roamung, twice?

I was charged roaming for minutes twice, two $14 charges when I was travelling to the US but I never made an outgoing call. Please help! 

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Koodo Community Team
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hdhawan3171New Participant
posted in Roaming Charges
Roaming charges

I went from Abbotsford to Kitchener, Ontario. I never left the country and yet I have been charged $42.00 roaming charges. Please remove these charges. Also, my basic charges have increased to $70.00 and I am not aware of the reason for that. If someone could clarify it, it will be great.

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Koodo Community Team
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RLANew Participant
asked in Roaming Charges
wrong US roaming charge

I was in Presquile provincial park last weekend and got a text about US roaming but was in Ontario and never left Ontario. I called customer service and Francsico  explained  and he said that  he will remove it and will not show in billing. I got the billing  today and both my phone and my aunt had same US roaming charge at $14 each on my account. Can you remove the total $28 US roaming charges?

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Koodo Community Team
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MillsyNew Participant
asked in Roaming Charges
remove roaming charge

Have not been outside Canada

41
Koodo Community Team
C
ClikesNew Participant
asked in Roaming Charges
Incorrect Roaming Charges

Hello,I was incorrectly charged roaming on my May bill.  Could you please review and remove the extra charges?Thank you

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Koodo Community Team
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PaulsharpeNew Participant
asked in Roaming Charges
Incorrect Roaming Charges

Hi there,I was incorrectly charged roaming on my May bill.  Could you please review and remove the extra charges? Thank you! Paul

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Koodo Community Team
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BtrimmNew Participant
asked in Roaming Charges
Roaming charges

I was charged roaming charges on my latest bill cycle when I never left Canada.

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JanetNew Participant
asked in Roaming Charges
Roaming Fees

I have roaming charges on one of the phones that I am billed for.  We did not leave Canada and I would like the roaming charges removed.  Thank you.

31
Koodo Community Team
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UpNorthNew Participant
asked in Roaming Charges
Remove roaming charges please

Please remove roaming charges applied on Thursday April 24 at 6:32 am - I was NOT in the US.I live in Mallorytown, Ontario, Canada. I am frequently in Brockville or travelling along the Thousand Islands Parkway (which is very near the Canada/US border). I often use my phone while my husband drives. 

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Jamielynn91New Participant
asked in Roaming Charges
roaming charges

Please remove the roaming charges from my bill. I have not left the country

41
Koodo Community Team
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ljsmwestcoastNew Participant
posted in Roaming Charges
Roaming charges

I was charged $42 roaming fee for April 22-24. We were camping outside Sooke, BC and were told that there is now a tower in that area that we could use for service. This apparently is not true and my phone picked up U.S. roaming. We never left Canada so please credit $42 plus taxes.thank you, Linda

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Koodo Community Team
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Danby7New Participant
posted in Roaming Charges
Wrong Us roaming charges

Live in a boarder city, and teach at a school that is very close to the boarder, and I keep getting overage charges. Want this to stop happening and my charges reversed. 

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Koodo Community Team
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JetplaneNew Participant
asked in Roaming Charges
remove roaming charges

Please remove my roaming charges from my May bill, I live close to the border.  Thank you 

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Koodo Community Team
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Debbie HNew Participant
asked in Roaming Charges
Remove roaming charges

Pleae remove the $14.00 worth of roaming charges from our May bill. We did not leave Canada but were near the border in Osooyos, B.C

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crazymaritimerNew Participant
asked in Roaming Charges
Adjustment

Please remove the roaming charge on my May bill as I never entered the States, I was on Vancouver Island.  When I received the notification on my phone, I turned it on Airplane mode right away.  Thank you.  Valerie

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Koodo Community Team
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DflaroNew Participant
posted in Roaming Charges
Roaming charges

Roaming charges again x 2 in April and no one went in the USA at all. Please remove this tine ASAP

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Koodo Community Team
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AhigNew Participant
asked in Roaming Charges
romaing charges when i didnt leave canada

I was charged for roaming on April 19 even though I did not leave the country. I live in a border town and as soon as I saw the message turned my phone on airplane mode. I would like the charge removed from my account please. 

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Koodo Community Team
X
XmuahNew Participant
posted in Roaming Charges
accidental roaming charges.

Accidental roaming charges. I live in a border city. No one has left the country. Please remove the charges. 

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Koodo Community Team
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Unhappy customerNew Participant
posted in Roaming Charges
Charged for Roaming within Canada

I was in BC and I got a notification that I was roaming. I turned my service to airplane but still got charged $14 for roaming when I didn’t leave Canada. Please remove these charges from your error and confirm. 

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Koodo Community Team

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