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Roaming

The place to post all your roaming inquiries

29 Topics
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EugenieNew Participant
asked in Roaming Charges
I was charged for roaming but I didnt leave the cou try

Hi, I was charged for US data roaming on my latest bill but I didn’t leave the country.

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BachNew Participant
asked in Roaming Charges
roaming charges on last bill

Hi, I was charged for roaming charges one day last month but didn’t use my phone overseas. Please help me resolve this. Thanks 

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EwinxNew Participant
asked in Roaming Charges
roaming charges

Charged roaming fees when I never left Canada 

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Koodo Community Team
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crislenNew Participant
asked in Roaming Charges
Roaming Data Charge

I was directed to post here to have the roaming charges on my latest phone bill reviewed. I was in a Canadian border city (Osoyoos) the day that the roaming charges were applied, but I never crossed the border. Is there a process to contest the charges?Thank you!

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Koodo Community Team
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AngCocoNew Participant
asked in Roaming Charges
Please remove Easy Roam Charge. I was not in the US

HiI need refund for Easy Roam that is on my bill as we were NOT in the US.In August we were on a family vacation exploring beaches on the West Coast and we stayed in Sooke, BC on Vancouver Island.Please remove the Easy Roam Charge. I was not in the US but very close to its location.Thanks-A

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Koodo Community Team
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AnnieNew Participant
asked in Roaming Charges
please remove incorrect roaming charges on my account

I was travelling and had a separate sim for travelling. I was charged for roaming by accident for 1 day. Please remove it. 

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Koodo Community Team
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ParkerwNew Participant
asked in Roaming Charges
incorrect roaming charge

Hi, I have a $14 charge on my bill on July 26th for roaming, but I never left Canada. What is the process to get the charge removed?

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CoolguyNew Participant
asked in Roaming Charges
Roaming charges

Hi, I was charged for roaming charges one day last month but didn’t use my phone overseas. Please help me resolve this. Thanks

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Flo Koodo
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rhopkinsNew Participant
asked in Roaming Charges
I was charged for roaming but didn't leave the country

I was charged on July 23rd $14 for Easy Roam but I was in Canada the whole time (on Lake Erie which I guess is kind of close to the border). Can you refund that charge?

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Flo Koodo
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Vic333New Participant
asked in Roaming Charges
Accidental roaming charges

I was charged roaming usage on my last bill but I did not use any data. Can this charge be canceled? 

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Flo Koodo
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NatehmanNew Participant
posted in Roaming Charges
I was charged Roaming charges when not leaving canada

I received a roaming charge and never left Canada. 

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Flo Koodo
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SunilNew Participant
asked in Roaming Charges
accidental roaming charges

Hi, I received charges for roaming on my last bill but did not leave the country. Thanks!

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Koodo Community Team
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JesslNew Participant
asked in Roaming Charges
accidental roaming charges

Hi, I received charges for roaming on my last bill but did not leave the country. Thanks!

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Koodo Community Team
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AshNew Participant
asked in Roaming Charges
Accidental roaming charges

Hi, I have a $14 charge on my bill on July 19th for roaming, but I never left Canada. Can something be done about this? Thanks.

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Koodo Community Team
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BrcampbeNew Participant
asked in Roaming Charges
Incorrect Roaming Charge on Last Bill

Hi, I have a $14 charge on my bill on July 26th for roaming, but I never left Canada. Can something be done about this? Thanks.

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Koodo Community Team
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MindofkoNew Participant
asked in Roaming Charges
roaming not credited

I have posted on here about my accidental roaming, told I would be credited both times and have not seen the credits for the last 4 months?  And I keep getting charged when we never leave the country!!  How can O get them credited like I have been told I would?

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Koodo Community Team
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Ayito511New Participant
posted in Roaming Charges
remove roaming charges

I have two roaming charges in the usa i did incur in. phone must have picked up signal while flying over ontario or Quebec 

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Koodo Community Team
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Jamessss1234New Participant
asked in Roaming Charges
Roaming Charges while close to the US border

I have 3 charges over the last 2 bills for US roaming. I was by the border on Vancouver Island but never crossed over.

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Koodo Community Team
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KarenANew Participant
asked in Roaming Charges
Errant Roaming Charges

I did not leave Canada and need the roaming charges reversed from my bill

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Koodo Community Team
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JobrownNew Participant
posted in Roaming Charges
roaming

Charged roaming when I didn't leave ontario... also because of the extra charge my payment was NSF so I should not be charged that extra extra nsf fee either!  Please help

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Koodo Community Team
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JohneboyNew Participant
asked in Roaming Charges
i recieved roaming charges on 2 of my accounts despite not leaving Canada.

I have received Roming charges onto two of my cell phone plans. We did not leave Canada. We were on Vancouver Island. The other phones in the car did not connect, but it seems two other phones did. Can you please credit back the charges on my account before I pay the bill?

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Koodo Community Team
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ChazzrynerNew Participant
asked in Roaming Charges
roaming charges

I was charged for roaming however, I never left Canada. Please reverse the charges.

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Koodo Community Team
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BearNew Participant
asked in Roaming Charges
Easy Roam Fee was charged in my bill

Hi,I was charged a Easy Roam fee in my August Bill. I went to a town which is close to the US border. However, I didn’t pass the border, I stayed in the Canada zone all day. I don’t think I should be charged the roaming fee. I would be appreciate if you could cancel this roaming fee from my bill.

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Koodo Community Team
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George BakkerNew Participant
asked in Roaming Charges
Billing

Roaming charges were applied to my bill even though we were in Canada.  They need to be removed from my  August 2025 Bill. I live close to the border. Never crossed into the USA on the date charges were applied to my bill.This is very inconvenient  and frustrating to get to get this charge removedThank you

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Koodo Community Team
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Yan xunhongNew Participant
asked in Roaming Charges
Unreasonable charges

I want to complain about your company. We went fishing in Shears Bay, a border town in Canada.You must change my bill. We haven't left the country

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