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I work near the border and was charged for roaming even though I never left Canada and my roaming is turned off
Can I please pause my services asap as I am out of the country?
I was accidentally charged $14 for data roaming for 1 minute. Please reverse that charge. Thank you
Please remove the roaming charges on my last bill. I never left the country.
Please try again in an hour. If you still experience problems next time, please go to koodo.com/chat 5G Speed Boost
I would like to change my free perk from “premium voicemail” to “rollover data” The website is not giving me the option.
I left Canada and I want to keep my phone number. put my plan on hold!!!!!
Can’t choose perk, please add rollover data as my free perk
Once again I've been charged for roaming. Never left Canada. I live near the border. My phone roaming is turned off yet I am still charged most months. Please deactivate this feature. I will never roam and use roaming in the states if I ever choose to go there. Please refund the charges.
I have been trying to change my perks for the last 4 months and your garbage website crashes every time no matter what I do. I’ve done all of the recommended steps to change it and nothing works. Dear god how do you have the same issue for 4 months straight. Not to mention YOU DONT HAVE AN ACTUAL HELP LINE ITS JUST A GOD DAMN ROBOT UNLESS I REQUEST A CALL BACK. If your prices werent so cheap Id go somewhere else for this.
I was charged 3 x $14 for roaming but I never left Canada. Please remove these charges. Thanks.
My bill was charged 3 times at $14 a min for a total of $42. I never left the country. Please remove these charges.
How can I temporarily suspend my account when I am outside the country?
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