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Plans and services

this section is for plans and services inquiries

45 Topics
R
Rebecca0525New Participant
asked in Manage your Koodo perks
how can i get roaming charge removed?

I did not leave Canada but I was charged US roaming .  I need this charge removed.

81
Darius Koodo
13 days ago
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saa4iw08rhnfka
asked in Manage your Koodo perks
Continued Error: "It looks like you cant choose a Perk right now"

I have been unable to add a perk since changing my plan, and keep getting an error when trying to select the perk on the website. I would like unlimited international sms. I would also appreciate the extra charges for international sms to be reversed since I had been unable to add the perk. Thanks in advance for your help!

151
Darius Koodo
13 days ago
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jchung021New Participant
asked in Manage your Koodo perks
Error: "It looks like you cant choose a Perk right now"

 I tried multiple times throughout the day. Please help me add premium voicemail. Thanks.

121
Darius Koodo
14 days ago
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CathyNew Participant
asked in Manage your Koodo perks
can’t choose my perk

I’ve just changed my plan a few days ago and I’m supposed to be able to choose a perk but I can’t!! I want the “free international SSM/MSM”Why can’t I do this?

41
Darius Koodo
14 days ago
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SterkewilNew Participant
asked in Manage your Koodo perks
cant select perk

I am trying to change my phone, when it takes me to select perk al I get is a message saying I can’t choose a perk right now

213
Flo Koodo
16 days ago
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Coco SNew Participant
asked in Manage your Koodo perks
Can't change my perk

I have two phone numbers on my account, I want both to have the perk - rollover data.  Only one phone number was selected to have this option.  I want the other phone number to have this option and I can’t make this change online.  I set up a callback, which I did receive, I pressed “1” to speak to an agent and all I got was deadair.  Not happy.  I want to change the perk on one of my numbers to rollover data.  

91
Flo Koodo
16 days ago
L
la999999999New Participant
asked in Manage your Koodo perks
Can’t pick perk

For the last several weeks I have been running into this error when trying to change my plan from Self Serve. I was finally able to change my plan by NOT choosing a perk, but I would still like to have the option to choose one (rollover data, premium voicemail, etc.) , given that it has been offered to me. I have tried using different devices and using a private browser, which made no difference.The last error code I received: Transaction ID here: U1730164434461I67081

163
Flo Koodo
16 days ago
D
DrdulNew Participant
asked in Manage your Koodo perks
Switched plans, selected perk, says "no perk selected"

I just switched plans, selected the International SMS/MMS perk, and when I completed the switch and got to the confirmation screen, it said “no perk selected.” Can you please add the International SMS/MMS perk to my plan. Thanks!

182
Flo Koodo
16 days ago
K
KattagatorNew Participant
asked in Manage your Koodo perks
can’t add perk

Every time I try to add my free perk it tells me I can’t do it right now and to try in an hour. I’ve tried for months with no luck. 

364
K
17 days ago
G
gailedwardsNew Participant
posted in Manage your Koodo perks
cannot add perk

I’m also unable to add my free perk which is the “Unlimited International SMS & MMS”.  A message says:  “It looks like you can’t choose a Perk right now. Try again in an hour.”  and continues to say the same thing.  Any assistance to solve my problem would be appreciated.  Thank you!

92
G
17 days ago
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CpirieNew Participant
asked in Manage your Koodo perks
cant select perk

As per all the other comments mentioning same. Can’t choose perk when changing plan,  receive error page as per below.  

173
Flo Koodo
17 days ago
E
EnergyEdgeNew Participant
asked in Manage your Koodo perks
Can’t add perk

I recently accepted a special offer to get a new plan.  When I log into Self Serve, I get prompted to pick my Perk. When I try to submit the change, it tells me "No Perk Selected", even though I had clearly checked the box besides Unlimited International Messaging. I would like assistance with this from Koodo as I believe the problem is on your end.

101
Flo Koodo
18 days ago
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MJorianNew Participant
asked in Manage your Koodo perks
Can't add Perk - Koodo customer service please fix this

I recently accepted a special offer to get a new phone and plan.  When I log into Self Serve, I get prompted to pick my Perk (and I was told that one did come with that plan).  When I try to submit the changes, it tells me "No Perk Selected", even though I had clearly checked the box beside Unlimited Long Distance Pack. I would like assistance with this from Koodo as I believe the problem is on your end.  I have tried selecting a different perk just to see if that would reset it but that doesn’t work either.  I have changed the plan on both phones on this account and need the perk applied to both new plans.  Koodo - please contact me.  

151
Flo Koodo
18 days ago
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KareBearNew Participant
asked in Manage your Koodo perks
Can't add Perk either

I recently accpeted a special offer to get a new phone and plan.  When I log into Self Serve, I get prompted to pick my Perk (and I was told that one did come with that plan).  When I try to submit the changes, it tells me "No Perk Selected", even though I had clearly checked the box beside "Premium Voicemail".  I tried to select the other Perks I don't want too, but the same thing happened.  Am I missing something?

143
Flo Koodo
18 days ago
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SandyklkNew Participant
asked in Manage your Koodo perks
Data plan does not work after changing from Telus to Koodo

Hello,We ported the cell phone service from Telus to Koodo.Data plan on one of my lines does not work. I am able to make calls but internet does not connect to Koodo network even since I changed from Telus to Koodo.Please help me.

61
Flo Koodo
1 month ago
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SandyklkNew Participant
asked in Manage your Koodo perks
US-Canada plan changed accidently

Hi, I was given a US-Canada 120 GB plan by Telus upon migrating the number to Koodo but while exploring various options on Koodo, I accidently changed the plan to 65 $ per month. Please revert my plan on the number ***16 number. Thanks,Sandeep Kulkarni.

61
Flo Koodo
1 month ago
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MurbotNew Participant
asked in Manage your Koodo perks
auto payment discount

How do I get the auto payment discount on my account? I am set up for auto payments. 

111
Flo Koodo
1 month ago
I
IamvarinderNew Member
posted in Manage your Koodo perks
romming charge

From last 3 months I am getting romming charge on my phone this time it's around 40$ and my bill is more than hundred dollars.Because I am living in Sarnia that is border of Canada.

81
Flo Koodo
1 month ago
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CD123New Participant
asked in Manage your Koodo perks
August 19, 2024 outage

There was a Koodo outage in BC on August 19, 2024--could not make or receive calls.  I received a text message 2 days later saying there will be a $5.00 credit on next bill which did not appear.  When should customers receive this credit?

141
Georgia Koodo
1 month ago
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Bibi212002New Member
asked in Manage your Koodo perks
charges on cancelled account

Hi ! i hope your are doing well. i just received a notification now mentioning that I have to pay a bill. But I’m not in the country since the last month and I went back to my country. I just traveled as a student. So I have made sur that my bill in august was the last one, because, as I was going back to home… 

71
Flo Koodo
1 month ago

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